Do you know how to secure your login data?
With our new 2-Step-Login we ensure your security when logging into our Webshop. Why we do this? Quite simply, your safety is very important to us.
Did you know that many cyber attacks are committed daily all over the world? In some cases only one click is enough for hackers to take advantage and cause major damage. We therefore protect your account by the implementation of Multi Factor Authentication.
Our MFA is quite easy to set up and offers effective protection to secure your account so to avoid e.g. that a fraudulent party uses your login credentials to order products on your costs.
New customers
Create a safe working environment in a few simple steps
Choose your authenticator
Download and install one of the following applications on your smartphone from the Apple store or Google Playstore.
Open the tabs to see the instructions.
If you have no Smartphone available, please choose the third option.
1.
Download the Microsoft Authenticator App
Scan the QR code with your Android or IOS device to Download.
2.
Open the email from ALSO
Open the email you received from ALSO with your Webshop username.
Click on the link in the email to create a password.
Please check your spam “just in case”.
3.
Scan the QR-code
Open the Microsoft authenticator app. Press the + and choose work or school account to scan the QR code. Your one-time code is now visible in the app.
4.
Enter your personal MFA code
Enter the generated code from the app in the field below the QR-code and press enter.
5.
Login for the first time
After creating the password, please login for the first time with your email address and password.
After the login, please enter your generated code from the app again in the field: one time code.
6.
General Terms and Conditions
Scroll down to accept the general terms and conditions by filling in your e-mail address and press submit.
7.
Set your preferences
Press the button: Go to the shop and set your preferences for the newsletter opt-in.
1.
Download the Google Authenticator App
Scan the QR code with your Android or IOS device to Download.
2.
Open the email you received from ALSO with your Webshop username.
Click on the link in the email to create a password.
Please check your spam “just in case”.
3.
Scan the QR-code
Open the Google authenticator app. Click "add code" to scan the QR-code. Your one-time code is now visible in the app.
4.
Enter your personal MFA code
Enter the generated code from the app in the field below the QR-code and press enter.
5.
Login for the first time
After creating the password, please login for the first time with your email address and password.
After the login, please enter your generated code from the app again in the field: one time code.
6.
General Terms and Conditions
Scroll down to accept the general terms and conditions by filling in your e-mail address and press submit.
7.
Set your preferences
Press the button: Go to the shop and set your preferences for the newsletter opt-in.
1.
Download the authenticator extension
Authenticator extension link https://authenticator.cc/
Please note that this browser extension cannot be used in "safari".
2.
Make the authenticator extension mandatory visible in your browser
Go to “extensions” (the puzzle icon) in the top right of your browser and press the “pin” or "eye" icon.
3.
You’ve got mail from ALSO!
Before you can proceed to set up the MFA, use the email that you received from ALSO to activate your online webshop account. Please open this e-mail and open the link to create a password. Please check your spam “just in case”.
4.
Scan the QR-code
Click the QR-icon to open the authenticator extension. Choose 'scan QR code' and use your mouse to select and release the QR code from ALSO. Now it's visible in your browser extension.
5.
Enter your personal MFA code
Click again on the QR-icon to see the code. Enter the generated code from the browser extension in the field below the QR-code and press enter.
Tip: you can also click on the code and it will automatically copy.
6.
Login for the first time
After creating the password, please login for the first time with your email address and password.
After the login, please enter your generated code from the app again in the field: one time code.
7.
General Terms and Conditions
Scroll down to accept the general terms and conditions by filling in your e-mail address and press submit.
8.
Set your preferences
Press the button: Go to the shop and set your preferences for the newsletter opt-in.
FAQ
Search and find answers to questions about multifactor authentication
| Question | The solution |
|---|---|
| Who do I contact if my user account is blocked? | Please get in touch with our customer service team by filling in the form at the bottom of this page or send an e-mail. |
| Where can I locate the MFA settings in my account? | You can access your MFA settings under Administration -> User/ Administration -> User Master Data. |
| What should I do if my one-time code is considered invalid? | Instances of invalid one-time codes often result from inaccurate time settings on your PC or smartphone. It is essential to verify and adjust the time settings accordingly. You can confirm this via reliable time-checking websites like https://time.is. If the deviation exceeds 2 seconds, authentication errors may arise. If this is the case, then please set “time off network” (or similar) in the system settings. |
| What occurs when I let ALSO reset the MFA? | After you get in contact with ALSO you must undergo verification. Your email stored in the user account will be verified. Subsequently, MFA will be reset, and you will receive an email with the information that you can set up a new MFA-code. |
| Is MFA mandatory for all web user accounts? | Yes, MFA is mandatory for all customers within ALSO. With the MFA we can offer you the safest shopping experience. |
| Is it possible to receive or reset the password for a user account? | Passwords are never directly sent by ALSO. However, ALSO can reset an account, enabling the reseller to reset their password. If forgotten, the password can be reset by clicking "Forgotten password" on the login page. |
| Is a special login and password account required to use CSO 3.0 Online Complaints? | No, access to CSO 3.0 is through the same user account and password as the web shop. |
| How do I reset MFA if I no longer have access to my MFA app or one-time code (e.g., lost mobile phone, uninstalled MFA app) or wish to use another mobile phone while still logged into the web shop? | You can independently remove the current MFA configuration within your user account and set it up again. This process is executed similarly to the initial setup under Administration -> User / Account Administration -> MFA status -> reset. |
| How do I reset MFA if I no longer have access to my MFA app and am not logged into the web shop? | In such cases, MFA can only be reset through the ALSO customer service. Please ask within your organization who is your customer administrator. |
| How can I retrieve the one-time code if I don't have it or can’t find it? | The one-time code is typically displayed within your chosen authenticator application, such as Microsoft Authenticator or Google Authenticator, or accessible through a compatible browser extension. This code automatically refreshes approximately every 30 seconds and is required for each login attempt. |
| How can I manage numerous passwords? | We recommend utilizing a password manager such as https://www.dashlane.com, https://www.lastpass.com, or https://1password.com |
| Can MFA be used with a user account shared among multiple users? | No. With the mandatory implementation of MFA, it is necessary to create a user account for each individual user in the user administration of the ALSO shop. To bring order items from different users into one order, the (public) "memo list" function can be utilized. |
| Can MFA be configured with multiple mobile phones or used in conjunction with a browser extension? | Technically, it is feasible to secure the setup QR code and utilize it to set up MFA on multiple authenticator apps/devices. However, it is advisable to set up MFA on only one device per person. |
| Can I connect two reseller accounts with one email? | No, the email address is unique and can only be associated with a single reseller account. |
| Can I activate MFA en masse for all users? | No, each user must activate MFA individually. |