Dell ProSupport Suite for PCs provides a range of support options to meet the needs of businesses from small companies to large enterprises.
Support to reduce IT time spent on routine tasks, ProSupport has 24x7 direct access to ProSupport engineers, onsite repairs on the next business day and automated, proactive issue resolution.
Or the highest level of support, ProSupport Plus includes all the features and benefits of ProSupport, as well as Accidental Damage service, actionable telemetry driven insights and recommendations into PC performance and predictive technology that virtually eliminates unplanned downtime.
What is Covered
✔ Liquid spilled on or in unit
✔ Drops, falls, and other collisions
✔ Electrical surge
✔ Damaged or broken LCD due to a drop or fall
What is not Covered
✘ Damage due to fire
✘ Intentional damage
✘ Normal wear / Cosmetic damage
✘ Theft or loss
Key Benefits
✔ Accidental Damage is repaired in the office or on the go
✔ No out of cycle budget requests
✔ Prolonged life of your IT investment
- Quick and direct access to engineers for fast resolution
- Onsite service the next business day*
- Hardware and software support
- Desires early detection of performance issues
- Gain telemetry-based insights into PC performance
*Onsite service after remote diagnosis
