Dynamics 365 for Customer Engagement
Accelerating digital transformation to meet evolving customer needs.
Drive peerless customer engagement with Dynamics 365
Microsoft Dynamics 365 is an advanced CRM (customer relationship management) system that combines best-in-class business applications with powerful automation capabilities to streamline sales, marketing and service processes. It helps teams focus on what matters most: building customer relationships.
Dynamics 365 can be customised to suit any business size or type. Choose a stand-alone application for a specific line of business, or combine multiple tools in a powerful integrated solution.
Dynamics 365 Sales Professional
Automate workflows with a solution that works with familiar applications, including Office 365 and LinkedIn. Enable sales teams to easily share customer information and files directly from Microsoft Teams. Work form anywhere with seamless mobile connectivity while collaborating with colleagues and customers in real-time to close deals faster.
- Built for SMBs
- Familiar user experience
- Anytime, anywhere access
Dynamics 365 Sales Enterprise
Go beyond sales force automation and tackle more complex sales processes. Sales Enterprise offers customisation, extensibility and embedded intelligence, as well as all functionalities available in Sales Professional.
- Built for small to enterprise-level organisations
- Full sales force automation
- Advanced customisation capabilities
Dynamics 365 Customer Service Enterprise
Give teams the data and technology they need to create connected, personalised customer experiences. Customer Service utilises AI-enabled insights to deliver tailored services and proactively solve problems.
- Supports complex scenarios with intelligent, configurable capabilities
- Interact via customers’ preferred channels (eg SMS, chat, phone)
- Resolve cases faster with cross-company collaboration
Dynamics 365 Customer Service Professional
Deliver seamless service experiences with a unified data and technology infrastructure that combines self-service options, easily updated knowledge base articles and full integration with pre-built solutions from Microsoft and third parties.
- Streamlined capabilities for less complex scenarios
- Intuitive agent experience
- Dynamic guidance for better outcomes
Dynamics 365 Marketing
Find and nurture more sales-ready leads using multi-channel campaigns and personalised lead nurturing. Align sales and marketing together with one source of shared information, connected processes, and Office 365 collaboration tools. Make smarter decisions using concise dashboards and reporting to improve marketing ROI.
- Run automated email campaigns
- Plan and promote sales events
- Create interactive online forms
- Generate and score leads
Dynamics 365 Project Service Automation
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 Project Service Automation empowers users to deliver profitable projects on time and within budget while increasing employee productivity.
- Manage projects with confidence
- Optimise resources
- Forecast project profitability
Speak to a Dynamics 365 expert
Whether you are just getting started, or looking to improve existing solutions, ALSO can give you access to expert guidance and support for buying, implementing and optimising your Microsoft Business Applications solution.
